Delivery & Return
Enjoy complimentary delivery on thousands of products priced over $100. For added convenience, opt for a specific delivery date and time that aligns with your schedule for an extra fee.
1. Delivery Information
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Timeframes
We offer Standard and Express shipping options.
Delivery times vary depending on location:
Standard Shipping: 5–7 business days
Express Shipping: 2–4 business days
Delivery time may be affected by weather conditions, customs processing, or other factors beyond our control.
Shipping Fees
Shipping costs are calculated at checkout based on your order weight, size, and destination.
Free shipping may be available for orders over a certain amount (check our latest promotions).
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
2. Return Policy
Eligibility for Returns
We accept returns within 30 days of delivery, provided that:
The item is unused, in original packaging, and in the same condition as received
Proof of purchase (order confirmation or receipt) is provided
Non-Returnable Items
Products that have been used or damaged after delivery
Items purchased on clearance or marked as “Final Sale”
Personal care items, software, or downloadable products
Return Process
Contact our support team at info@dvolttech.com to request a return authorization.
Pack the item securely in its original packaging.
Ship the item back to the address provided by our customer service team.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or shipped in error.
We recommend using a trackable shipping method to ensure safe delivery.
Refunds
Refunds will be processed within 5–10 business days after receiving and inspecting the returned item.
Refunds will be issued to the original payment method.
3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund at no additional cost.